Standardize the hospital and complain the processing procedure in Fujian Push away and " tell responsibility system for the first time "

Standardize the hospital and complain the processing procedure in Fujian Push away and " tell responsibility system for the first time "
Recently, the department of public health of Fujian Province transmittedNotice >>,Require all types of hospital of the whole province to strengthen and complain management, the norm complains the processing procedure.
" notice " requires, the hospital should set up the office of relationship between doctors and patients or appoint the department to undertake to complain the management (hereinafter referred to as and complain the administrative department) in the hospital in unison ,Responsible for accepting the appeal in unison, investigate, verify the complaint, put forward the handling suggestion, answer complainants,etc. and complain the work of treatment in time. The chief leaders of the hospital are that the hospital complain the first person liable in management. The appeal administrative department of the above- second -class hospital, should allocate full-time staff members; Set up unblocked, convenient appeal channel, announce in the prominent position of the hospital that complains the administrative department, place, receives time and contact detail, the conditional hospital can set up the network and complain the platform, and arrange for personnel to deal with, reply patient's appeal.
The hospital complains that receives to implement " Tell responsibility system for the first time " . Complain the reception personnel should listen to complainant's opinion conscientiously, verifies relevant information, and fill in " the hospital complains the registration form " accurately, and is signed by the complainant (or stamps) Affirmation. Healthy appeal for involving medical quality safety, may jeopardize a patient, the hospital should take the positive measure immediately, prevent from and reduce the emergence that a patient damaged.
Can verify and deal with for involving charging, price,etc.s on the spot, should find out the situation in time, correct immediately. It is relatively complicated to the situation, the complaint of needing to investigate, verify, should generally feedback to the complainant relevantly and handle the situation or handling suggestion in 5 workdays. For involving a plurality of departments, need to organize, coordinate the complaint that the relevant department studies together, should feedback and handle the situation or handling suggestion to the complainant in 10 workdays. (Newspaper of cities of straits Zhang Wei)
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